Returns/Exchanges

In the rare event that an item did not look absolutely amazing on you, we will exchange the item or issue a refund to the original form of payment within 30 days of purchase.  This excludes all accessories and intimates.

 

All items must be in the perfect condition in which they arrived and have all original tags still intact to be exchanged. Please do not mail clothing back in the condition in which you just spent a weekend at Coachella and expect a refund, because you won't.

 

All return shipping will be paid by the customer.

 

All refunds will post within 3-5 business days.

 

Refunds will be issued after merchandise is received by Free Reign to assess damage or issues with product.

 

Free Reign isn't responsible for products lost or stolen in transit.

 

If an item is ill-fitting and you are looking for a smaller or larger size, we are a small business and unfortunately may run out quickly, so in the event, we may have other items that will look even better on you.  We are working on this to bring you the best service and best fit to help keep you looking beautiful. 

 

For returns, please fill out the document, shipped with your item or request a new one by emailing us at info@shop-freereign.com, fill it out, and drop it in your return package.